Cookies and Privacy Policy

Read more about how we will treat your personal data

INFORMATION ON THE PROCESSING OF PERSONAL DATA
of the users visiting the websites of Grand Visconti Palace Milano

Pursuant to Article 13 of the Italian Lgs. Decree 196/03 and EU Regulation 2016/679


This page contains a description of the policies for managing the website in regards to processing the personal data of the users who visit the site and their privacy. This information is provided pursuant to article 13 of Italian Legislative Decree no. 196/2003 – Laws concerning the Protection of Personal Data - and the individuals who interact with the web services of GRAND VISCONTI PALACE MILAN, which is accessible by telematics means through the following web address:

www.grandviscontipalace.com   www.milan-grand-hotel-visconti-palace.com

which corresponds to the home page of the official websites of Grand Visconti Palace, Viale Isonzo, 14 - 20135 MILANO.

This informative note is provided only for the aforementioned website and not for other websites eventually accessed by the user through links.

THE “CONTROLLER”

Following access to this website, data pertaining to persons that are identified or identifiable may be processed. The “Controller” of the personal data collected following a visit to our website or any other data used for providing our services is G.A. Srl, Viale Isonzo, 14 - 20135 MILANO, the data protection coordinator is Mr. Massimo Bruno that you can contacted by e-mail address: privacy@grandviscontipalace.com.

PLACE WHERE DATA IS PROCESSED

Data processing pertaining to the web services of this website [(physically hosted by Travelclick in a server located in a country that is not a member of the European Union, “The U.S.A.”, according with the UE-USA “Safe Harbor Frameworks” www.travelclick.com ) is carried out at the aforementioned headquarters and said data is processed only by the technical personnel in charge of processing of the Data Processing Office, or by eventual persons in charge of processing who are entrusted to process occasional maintenance operations.

The personal data obtained from the users who submit hotel reservation requests or through informative material (informative notes, newsletters, registration, etc) is used only to carry out the services or assistance requested and is not transmitted to third parties, except in the following possible cases:

  • Business partners of Grand Hotel Palace to whom the Data Controller transmits the data exclusively in order to avoid on-line reservations, Travelclick;
  • Persons, companies or professional offices who lend assistance and consulting services to G.A. Srl  concerning accounting, administrative, legal, financial and tax matters;
  • Subjects who are authorized to have access to the data by law or through requests by the authorities;
  • Google Analytics.

The credit card data used for booking will be automatically canceled at the end of the stay.

CATEGORIES OF PROCESSED DATA

Navigational data

The informatics systems and the software procedures used for the functioning of this website, during their normal functioning, acquire some personal data for which the transmission of said data is implicit in the use of Internet communication protocols. This concerns information that is not collected in order to be associated with identifiable interests but due to its nature, through elaboration and association with data obtained by third parties, could allow identification of the user. The data which fall within this category are: the IP address or the name and domain of the computer used by the user who accesses the website, the address which is revealed in the URI (Uniform Resource Identifier) of the resources requested, the time of the request, the method used in submitting the request to the server, the dimensions of the file obtained as a response, the numerical code indicating the server response status (successful, error, etc.) and other parameters pertaining to the operating system and the informatics used by the user.

This data is used only to gather anonymous statistical information regarding the use of the website and to control its correct functioning and is cancelled immediately after elaboration. The data may be used for ascertaining responsibility in the case of hypothetical informatics crimes damaging to the website: except in this last case, the data of the web contacts cease to exist after seven days.

Data voluntarily provided by the user

Sending e-mail messages to the addresses mentioned on this website, which is done on the basis of a freely chosen, explicit, and voluntary option, entails acquisition of the sender's address, which is necessary in order to reply to any request, as well as of such additional personal data as is contained in the message(s). Data will be retained only for registration request to send the newsletters or special offers and will not be disclosed to anyone. The personal information regarding the individual who visited the website is not collected or used. The visitors remain anonymous. The only exception to this rule concerns the information for personal identification needed to fulfill the contractual obligations of reservations on behalf of the user.

Reservations

In the event of reservations made through the website, the user must provide his name, address, telephone number and information regarding the payment manners and credit card used. G.A. Srl will use said information only for elaboration of the reservations and to send specific information, which is relevant to the confirmation of said, such as a receipt, the reservation code and the conditions.

The information provided will not be used for marketing purposes and will not be sold, transmitted, given by contract or sent to third parties an any way, with the exception of our provider of on-line reservation services, Travelclick, only for online reservations purposes.

In any event, the administrator of the website guarantees the use of scrupulous procedures in order to protect the navigational data and the use of particular precautions to protect the data pertaining to the credit card, which is provided during on-line reservations.

Personal Data Processing Collected from Curriculum Vitae

G.A. Srl accept Personal Curriculum Vitae of possible candidates exclusively via e-mail in electronic format. Providing spontaneous and voluntary of the Curriculum Vitae data will be considered as implicitly informed consent by the data subjects for personal data processing contained, only following the purposes related to the selection of potential candidates.

The data processed for the purpose of selection of candidates are personal useful to search for the particular profile. In general, the nature of the data is normal, except in some cases where you may indicate any sensitive data necessary to identify the specific requirements of the regulations, such as specifying a particular protected classes, the suitability for certain jobs and / or start-ups required, within the limits set by the General Authorisations of the Garante no. 1 and 2 of December 15, 2016 (Published in the Official Gazette no. 303 of December 29, 2016);

The provision of data relating to the selection of candidates is required. Any refusal to provide such data makes it impossible to perform an orderly selection and the possible recruitment. The data in question will not be disclosed to anyone.

General Rules for providing the CV

Any CV received spontaneously, replying to a job advertisement, will be stored directly by person in charge of the processing in accordance with the safety guidelines of personal data adopted in compliance with the security measures ex Title V Chapter I and II of the Code and Chapter IV Section 2 of GDPR 679/2016. These will be printed only on the occasion of a meeting and a conversation with the data subject. After the interview, if the candidate is not selected, the CV will be deleted and / or destroyed.

In all other cases, after a short period of time and after the talks and after the trial period (60 days) CVs will be deleted from the PC and, if printed, they will be destroyed.

To send Curriculum Vitae use only the following addresses: Human Resources Dpt, G.A. Srl, Viale Isonzo, 14 - 20135 MILANO by the e-mail address: hr@extrohotels.com

PERIOD FOR DATA RETENTION - CRITERIA USED

According to the provisions set forth in art. 5 par. 1 lett. e) of the Regulation (EU) 2016/679, collected personal data shall be kept in a form which permits identification of data subjects for a period not exceeding the purposes for which the personal data were collected and subsequently processed.

Data retention periods depend on the purposes of the processing:

  • purposes related to technical navigation data for the correct functioning of the website: retention only for the related session, after which the data are deleted;
  • purpose of reply to info request/services supply request (up to 12 months for contact requests ; 10 years for administrative / accounting / financial documentation relating to the provision of a service);
  • data collection for staff recruitment (up to 24 months);
  • newsletter, marketing or promotional communications in general until withdrawal of consent;
  • purpose of di administrative / accounting / financial management: 10 years as as required by law for the conservation of administrative / accounting / financial documentation.

COOKIES & JAVASCRIPT TECHNOLOGIES

In this website we are applied cookies technologies for different purposes, including computer technology authentication or to monitor sessions, and to store specific technical information regarding the users that access the server of Travelclick, the website maintenance and hotel booking service provider.

Description of the cookie mechanisms adopted:

  • Cookie implanted in the user/contracting party's terminal directly (that will not be used for other purposes) such as session cookies used for on-line booking on the website, authentication or customisation cookie (for example, the choice of the browsing language); these cookies remain active only for the duration of the session.
  • Cookie used to statistically analyse accesses/site visits (the so-called "analytic" cookie) that are used for statistical purposes, profiling or marketing, and to collect aggregate information with the possibility of tracing back to the identification of the individual user personal computer. In these cases, since current legislation requires that, when using analytic cookie, the user is given clear and adequate instructions to easily oppose implementation of such (including any mechanisms to make the cookies anonymous), we give instructions on how to disabled installed cookies below. The duration of analytic technical cookie is averagely of 30 minutes.

How to modify settings on the cookies

Most browsers allow to clear cookies from your computer hard drive, block acceptance of cookies or receive a warning before a cookie is stored.

Therefore, to remove cookies we encourage you to follow the instructions on the pages of the various browsers:
Chrome:                https://support.google.com/chrome/answer/95647?hl=it

Fire fox:                 https://support.mozilla.org/it/kb/Gestione%20dei%20cookie

Microsoft Edge:   https://privacy.microsoft.com/it-IT/windows-10-microsoft-edge-and-privacy

Safari:                    http://support.apple.com/kb/HT1677?viewlocale=it_IT

“Third-party” cookies

Third-party cookies are code parts set by a website different than the website you are currently browsing.

This involves the transmission of cookies from third parties. Management of information collected from “third parties” is governed by the relative information notices to which we ask you to refer. For greater transparency and for convenience, we provide the information on the types of cookies used by third party service providers, purposes, retention period and the third parties who retain and access the information on our websites:

Booking Engine:

Cookie Name

Provider

Expiry

Purpose

JSESSIONID

Web3.0

Session Expires

This cookie is used to save the session id of current user.

BIGipServerpool_reservations_80

Web3.0

Session Expires

This cookie is used to Check the number of available nodes in a BigIP Pool and Virtual Server checks

REFERID

Web3.0

30 Days

This cookie is used to save the referid of campaign

tc_cookie

Web3.0

Session Expires

Saves session data sent as request in encrypted format

RoomKey

Web3.0

7 Days

To track users coming from Roomkey website

Web:

Cookie Name

Description

Cookie Provider

Duration

Category

_utma

Google analitycs

www.google.com

2 years

persistent

_utmb

Google analitycs

www.google.com

30 minute

persistent

_utmc

Google analitycs

www.google.com

End of browser session

session

_utmt

Google analitycs

www.google.com

10 minutes

persistent

_utmz

Google analitycs

www.google.com

6 months from set/update

persistent

_utmv

Google analitycs

www.google.com

2 years from set/update

persistent

 

Cookie Name

Description

Cookie Provider

Duration

Category

JSESSIONID

session

PREF

Create By Google! User Preference Like Google Search Result

Google

avr_2463847210_0_0_4294901760_2126303314_0

Load Balancer

travelclick

1 year

persistent

BIGipServerpool_htb_grp1

Load Balancer

travelclick

1 year

persistent

avr_2463847210_0_0_4294901760_112926999_0

Load Balancer

travelclick

1 year

persistent

useCookies

Used by our Cookie Notice Status bar to identified if the user was agree or not

travelclick

1 year

persistent

useCookiesCounter

Used by our Cookie Notice Status bar internal functionality

travelclick

1 year

persistent

 

 

Nevertheless, if you block or erase cookies, it may not be possible to reset previously specified preferences or customised settings, and our capacity to customize the user experience will be limited.

More google analytics privacy policies available on http://www.google.com/policies/technologies/ads/

OPTIONAL DATA PROVISION

Except for that which is specified for the navigational data, the user is free to provide the personal data listed in the request forms of G.A. Srl or through contacts with the Office in order to make on-line reservations or to solicit the receipt of informative material or other communications. A lack of conferring this data may cause an impossibility to obtain what is requested.

PROCESSING ARRANGEMENTS

Personal data is processed with automated means for no longer than is necessary to achieve the purposes for which it has been collected. Specific security measures are implemented to prevent the data from being lost, used unlawfully and/or inappropriately, and accessed without authorisation. The technical specifications as per data protection concerning the minimum measures referred to in this data processings shall be regularly updated having regard to technical developments of computer systems used.

DATA SUBJECTS' RIGHTS

Data subjects are entitled at any time to exercise his rights as provided for in Section 7 of Law 196/03 and Chapter III GDPR 679/2016, in particular, the right to obtain confirmation as to whether or not personal data concerning they exist and the logic applied to the processing, the right to ask for their integration, the right to object to their processing on legitimate ground, and the right to request rectification, updating, erasure (right to be forgotten) or blocking of data that have been processed unlawfully, the right to obtain a copy of the personal data being processed  as well as the right to data portability. The requests should be sent to G.A. Srl, by e-mail address: (privacy@grandviscontipalace.com).

RIGHT TO LODGE A COMPLAINT

If a data subject considers that the processing of personal data relating to him or her as performed via this website infringes the Regulation, he or she has the right to lodge a complaint with the Garante pursuant to Article 77 of the Regulation, or else to bring a judicial proceeding against the Garante pursuant to Article 79 of the Regulation.